Warranty Policy
Goldfinger stands behind the quality of every monitor with a comprehensive 3-year warranty. Learn about our coverage, limitations, and how to obtain warranty service.
Warranty Highlights
- •3-year comprehensive warranty coverage
- •Covers defects in material and workmanship
- •Repair or replacement at no additional charge
- •U.S.-based technical support team
Warranty Information
Goldfinger stands behind the quality of every monitor with a 3‐year warranty. Within the warranty period, the warranty will cover any defects in material or workmanship under normal use for three years. Goldfinger will repair or replace the monitor(s) at no additional charge. The warranty period starts from the date of manufacturing indicated on the product or from the serial number of the product.
Warranty Period
3 years from the date of manufacturing indicated on the product or from the serial number of the product.
Coverage
Any defects in material or workmanship under normal use conditions.
Out of Warranty
After your warranty period, we offer out-of-warranty service and repair via our certified service center. Please contact Goldfinger certified service center for help.
Service Options
Our certified technicians can evaluate, repair, and restore your out-of-warranty monitors. Contact our service team for a quote on repair services.
Limitations and Exclusions
Goldfinger reserves the right to refuse and return, freight collected, for the following:
- Products that are not covered by the warranty.
- Products with no issues found.
- Delivered to Goldfinger without a valid or expired RMA.
- No fault found.
This Limited Warranty Does Not Cover
- In some cases, such as with power adapters, the use of third‐party products may pose an increased risk of reliability or safety issues, including increased risk of fire or explosion. This hardware warranty does not cover issues caused by the installation or use in a Goldfinger system of any third‐party products that were not provided by Goldfinger. For customers, this hardware warranty may be voided by Goldfinger, at Goldfinger's sole discretion, if you install or use in a Goldfinger system any third‐party product that was not provided by Goldfinger.
- As a result of the use of the product other than for its normal and intended use.
- Misuse, abuse, or negligence.
- Damage from improper cleaning.
- Use of parts not manufactured or sold by Goldfinger.
- Modification of the product.
- As a result of service by anyone other than Goldfinger or a Goldfinger-authorized service provider.
- Improper transportation or packaging when returning the product.
- Improper installation of third‐party products or use of the product with non‐Goldfinger products.
- Damage due to improper environment (including improper temperature or humidity).
- Unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of God.
This warranty does not cover any product with missing or altered service tags or serial numbers (if applicable) from the original manufacturer.
Obtaining Warranty Service
Warranty service is available for all products purchased and located in the U.S. To obtain warranty service for your product, contact Goldfinger Technical Support at (843) 990‐2083 x4 or email support@goldfingerinc.com. You will be asked to provide your name, address, telephone number, and proof of the original purchase along with a description of the product, purchase date, and the product serial number.
Phone Support
Contact our technical support team directly:
(843) 990-2083 x4