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GOLDFINGER SHIPPING



Goldfinger Monitors standard shipping method for small parcel service is United Parcel Service (UPS). FedEx and DHL shipping service of small parcels is also available and can be selected during the checkout process. If customers have an existing UPS account and would like small parcel shipments to be charged directly to their UPS account, please email info@goldfinger.com to have your UPS account number linked to your account.

Larger truck shipments will ship using the most cost effective method.

For assistance please email: info@goldfinger.com

RECEIVING



AVOIDING DAMAGE CLAIM DENIALS

The purpose of this document is to serve as instruction on the efficient receiving of your product. Your order is important to us and we want to ensure that it arrives in good condition so that you can start enjoying it right away. That said, loss and damages in transit happen on occasion. We want to be sure that, in the unfortunate event this occurs, we can correct it as quickly and efficiently as possible and we need your help to do that.

For these reasons, it is crucial that you carefully inspect each piece of your order BEFORE accepting it and signing the Proof of Delivery (POD). As soon as your freight arrives please take the following steps:

  1.      Count the number of pieces to confirm the shipment matches your POD and packing list.
  2.      Inspect each piece for damages. Unpack and inspect contents whenever possible.
  3.      Mark your POD appropriately according to the following options:
    • -      Complete, intact, undamaged shipments can be signed for without notation.
    • -      Any shortage should be noted carefully on the POD and brought to the driver’s attention.
    • -      Any superficial damages to the packaging or product may be accepted but must be NOTED on the POD before signing.
    • -      Damages which are unacceptable or unrepairable on site should be refused to the carrier and not accepted. Write “Refused” on the POD.
    • -      If for any reason you are unable to inspect the freight, mark the POD with “Subject to Inspection”. Understand that damage found will be considered concealed which may complicate or prevent the possibility of a claim later.

Should you locate damage AFTER the driver leaves with a signed POD, your damages will be considered CONCEALED DAMAGE. Effective 4/18/15 with NMFC Item 300135-A, all concealed damage claims must be reported to the carrier within FIVE business days from the date of delivery and in written/electronic form to the freight carrier. For this reason, concealed damages MUST be reported to your Goldfinger Monitors contact within THREE business days. At the carrier’s discretion, concealed damage claims may be denied or paid out at only a portion of the product value.

Please note, if concealed damage is NOT reported to the carrier within FIVE business days (Betson Imperial Parts & Service contact within THREE business day), we will be unable to file the claim.

It is the receiver’s responsibility to check the outside of crates, packaging, and pallet condition for dents, holes, and tears and note details of any exception; this will help insure a good claim. The purpose of the delivery receipt is to record the facts at the time of delivery and certifies that the freight was received in good condition, unless exceptions were noted. With no exceptions noted, the carrier will be left under the impression that there was no question concerning the condition of the shipment and that the shipment was received in good condition. Please take note that the consignee is not justified in refusing a damaged shipment unless the product is totally damaged. If only partial damage or loss occurs, the consignee should accept the entire shipment and determine whether the damaged freight can be repaired and contact Betson Imperial Parts & Service.

Failure to comply with these instructions may result in Betson Imperial Parts & Service's inability to file a claim or provide reimbursement for damaged goods. We appreciate your understanding and cooperation.

RETURNS



RETURNS POLICY

Any product can be returned for inspection, however, credits are typically issued for goods purchased within 30 Days and returned in "like new" condition or manufacturer warranty repairs within 90 Days from date of sale. Products received that do not meet the criteria for a credit to be issued, will be returned back to the customer. A Customer Service Representative will call you to discuss product return options. All shipping costs are the responsibility of the customer. All claims for shortage, damage, etc. must be made within ten business days.

All returns must be authorized by Goldfinger Monitors Customer Service Department. Please call, e-mail, or fax our Customer Service Department for the return authorization forms. Contact information listed below:

RETURN AUTHORIZATION FORM

To process a return for CREDIT, please complete the Return Authorization Form and fax it to (201) 438-5905 or email it to info@goldfinger.com. Returns without a return authorization form will not be accepted, and are subject to a $10.00 handling/processing fee.

All returns are subject to a restocking fee up to 25%. Return authorizations expire 30 days from the date issued.

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